Shuobin New Energy

1. Service Provider Identity

Provider: Xuzhou Shuobin New Energy Technology Co., Ltd

Office Address: 1110, Building 2, Yixiang Community, South of Zixia Road, Zizhuang Town, Jiawang District, Xuzhou, 221000, CN

Website: shuobinx.com

Business Support Email: support@shuobinx.com

Key Accounts Email: maxuesong@shuobinx.com

2. Service Scope

Our services and related app features may include:

• New energy technology development, technical consulting, technical services, and technology transfer.
• Energy storage technology services.
• Photovoltaic equipment/component sales, installation, and maintenance.
• Wind power generation equipment sales.
• Charging pile and charging facility sales, installation, and operation services.
• Accumulator battery and lithium battery sales and technical services.
• Power transmission, distribution, and control equipment sales.
• Electromechanical equipment, energy-saving and environmental protection equipment sales.
• New energy vehicle and accessory sales.
• Battery recycling technical consulting.
• Energy-saving technology promotion services and contract energy management.
• Hardware products, building materials, labor protection supplies sales, and domestic trade agency.

3. Digital Products and App Store Distribution

• Our mobile management applications may be distributed through Google Play, Apple App Store, and other lawful channels.
• Your use of store-distributed applications is also subject to the applicable store terms, developer policy, and device platform rules.
• In case of conflict between mandatory store policy and this Agreement, mandatory store policy and law prevail to the extent required.
• Feature availability may vary by country, region, device capability, regulation, and licensing model.

4. Account, Access, and Security

• You must provide accurate information and keep credentials secure.
• You are responsible for activities conducted under your account unless caused by our proven security failure.
• We may suspend or restrict access when there is risk of abuse, fraud, legal violation, or security threat.

5. Permitted Use and Prohibited Conduct

You agree not to:

• Use services in violation of law, sanctions, or regulatory restrictions.
• Reverse engineer, tamper with, exploit, or disrupt service infrastructure.
• Upload malicious code, attack systems, or bypass security controls.
• Use services for deceptive advertising, illegal data collection, or infringement of third-party rights.
• Misrepresent company affiliation or authorization status.

6. Advertising and Monetization Terms for Apps

• App modules may include monetization through splash ads, rewarded video ads, interstitial ads, and banner ads where lawful and configured.
• Ad-serving and mediation may involve third-party partners such as Google AdMob and additional approved ad providers.
• Ad behavior may be adapted by region, consent status, age signals, and policy requirements.
• Users must not interfere with ad delivery integrity, click fraud controls, or measurement systems.

7. Age and Eligibility

• Enterprise services are intended for legally capable users and authorized representatives.
• Where local law sets digital age thresholds, users below the threshold must have verifiable parental or guardian authorization if use is permitted.
• Child-directed restrictions and age-based controls may be enforced depending on product configuration and jurisdiction.

8. Country and Regional Legal Adaptation

Services are designed for international deployment. We implement policy adaptation for app stores and major legal regions including Europe, North America, and other countries where our products are published.

• Privacy and consumer rights processing is adapted to jurisdictional requirements.
• Advertising, consent, and tracking practices may be restricted by local law.
• Export control, embargo, and sanctions laws may limit service availability in specific regions.

9. Intellectual Property

• All service content, software, trademarks, logos, documentation, and related materials are owned by us or licensed to us.
• Except as expressly authorized, no copying, resale, sublicensing, or derivative creation is allowed.
• User feedback may be used by us to improve services without additional compensation unless prohibited by law.

10. Third-Party Services and Dependencies

Services may rely on cloud providers, analytics tools, payment processors, app stores, map providers, or advertising partners. We are not liable for outages or policy decisions solely attributable to independent third-party systems.

11. Fees, Commercial Terms, and Taxes

• Specific pricing, invoicing, settlement, and tax terms are governed by signed commercial contracts or purchase documents.
• Unless stated otherwise, users bear applicable taxes, duties, and regulatory fees.
• Late payment may result in service restrictions as permitted by contract and law.

12. Warranties and Disclaimers

Services are provided on an as-available basis unless otherwise agreed in a written contract. To the maximum extent permitted by law, implied warranties are disclaimed, including merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, consequential, incidental, special, punitive, or exemplary damages, including lost profits, data loss, or business interruption. Aggregate liability is limited to amounts paid for the relevant service period unless mandatory law requires otherwise.

14. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses arising from your unlawful use, breach of this Agreement, or infringement of third-party rights.

15. Suspension, Termination, and Survival

• We may suspend or terminate access for material breach, legal risk, or security risk.
• You may discontinue service use subject to contract commitments.
• Terms on intellectual property, confidentiality, liability limits, and dispute handling survive termination.

16. Governing Law and Dispute Resolution

This Agreement is interpreted under applicable law determined by contract and mandatory legal principles. Disputes should first be escalated through good-faith negotiation via support@shuobinx.com. Where unresolved, disputes may be submitted to competent courts or arbitration as agreed in specific commercial contracts and as required by law.

17. Updates to This Agreement

We may update this Service Agreement based on legal, operational, or policy changes. Updated versions become effective upon publication or as otherwise notified. Continued use after effectiveness constitutes acceptance, unless local law requires separate consent.

18. Service Levels and Operational Expectations

Category	Typical Scope	Operational Note
Business support	Inquiry handling, service coordination, and pre-project communication	Response targets may vary by timezone, holidays, and request complexity
Technical support	Troubleshooting, issue triage, and guidance for infrastructure or app workflow	Resolution timeline depends on severity level and integration dependencies
Key account support	Strategic project coordination and multi-stream issue escalation	Priority pathways may be defined in enterprise-specific contracts
Compliance support	Policy interpretation and operational adaptation recommendations	Final legal interpretation remains subject to jurisdictional requirements

19. Change Management and Service Evolution

• We may modify features, integrations, or process flows to maintain security, legal compliance, and service quality.
• Material functional changes are communicated through release notes, platform notices, or direct customer channels when applicable.
• Legacy feature retirement may occur with reasonable transition windows unless urgent legal or security constraints apply.
• Customer-specific contractual commitments, where signed, prevail over general statements in this section.

20. Compliance Monitoring and Audit Cooperation

• We reserve the right to monitor service usage to detect fraud, abuse, policy violations, and operational risk.
• Users agree to cooperate with lawful audit requests related to security incidents, compliance breaches, or contractual disputes.
• Where app-store or regulator obligations require remediation, users must support reasonable implementation actions.
• Failure to cooperate in material compliance matters may result in temporary restriction or termination as permitted by law.